MAH COVID-19 Client Update

Dear Valued Clients:

As an essential service providing veterinary care for your pet, we strive to keep our staff and clients safe, by limiting person to person contact. We shall adopt the following options and protocols to best service you and your pet care needs.

1. No Clients in the waiting room – When you enter our hospital, we shall minimize the time you spend in the waiting area. You can call us by cell phone when you arrive in the parking lot and wait in your car until we are able to put you directly into an exam room.

2. SCHEDULE PARKING LOT APPOINTMENTS – You can call us by cell phone when you arrive in the parking lot for your scheduled appointment and our staff will meet you at your car and escort your pet into the hospital for their doctor visit. We will communicate with you while you wait in your car.

3. SCHEDULED DROP-OFF PET VISITS – You can schedule to drop off your pet for exams, blood work, treatments, etc. When you arrive at the hospital call us by cell phone and our staff shall escort your pet into the hospital to be examined by your doctor. You can either wait in your car or pick up your pet later in the day after procedures are completed. We will communicate with you by phone or in the parking lot as you choose. (weather permitting.)

4. SCHEDULED PHONE APPOINTMENTS (TELEMEDICINE) You will have the opportunity to discuss your pet care needs with a doctor tele-phonically in lieu of a physical appointment at our hospital. When you call our office, our staff shall schedule you a Telemedicine appointment with your doctor. Your doctor shall call you on your mobile device to initiate the Telemedicine exam at the agreed upon time. There is a $50 fee for a TELEMEDICINE APPOINTMENT. If enough information can be gleaned from the phone call, the doctor can prescribe medication for you to pick up at our hospital. If the doctor feels it is essential to examine the pet, you can drive to our hospital where we can retrieve the pet from your car in the parking lot to be examined by our doctor.

5. DRIVE-UP FOR MEDICATIONS AND FOOD – You shall have the option to stay in your cars, while we bring medications and food to you. Just phone us when you arrive in our parking lot.

6. IN HOME DELIVERIES – Our On-Line pharmacy (Vets First Choice) can be set up for home delivery options.

What to do with pets during self-isolation by you or a family member

If you or a family member are ill with symptoms of respiratory disease, such as fever, cough, shortness of breath, sore throat, runny or stuffy nose, body aches, headache, chills or fatigue, stay at home. The CDC recommends that you remain at home until at least 24 hours after you are free of fever without the use of fever-reducing medications (100 degrees F or 37.8 degrees C).

Pets should not be exposed to those suspected of having a COVID-19 active infection. There is no evidence that pets can become ill from COVID-19 or be a primary source of infection for other animals or humans. Individuals who are sick with COVID-19 should avoid contact with animals, just as they should with people, until more information is known about the virus.

It is best practice to have others take care of your pet during self-isolation. If you must care for your pet during self-isolation wash your hands before and after you interact with your pet and wear a face mask. This will help prevent transmission to other people in your household who may also interact with your pet.

MAH IS A SAFE PLACE

Thanks for your understanding and helping keep Mohnacky Animal Hospitals a safe place for all.

With Warmest Regards

Craig J Mohnacky DVM