MAH COVID-19 Client Update
Dear Valued Clients:
As an essential service providing veterinary care for your pet, we strive to keep our staff and clients safe by limiting person to person contact. To keep everyone safe and healthy, we ask that you remain in your car during your pet’s appointment. We will take your pet directly to an exam room to see the doctor and receive the same high level of care that you have come to trust from Mohnacky Animal Hospitals.
We are currently offering several different appointment options, including Telemedicine! When you call to book your appointment, let your Customer Service Representative know what type of appointment works best for you.
SCHEDULED CURBSIDE APPOINTMENTS – Relax in your car while the doctor examines your pet. Call us when you arrive for your scheduled appointment and we will do the rest. A staff member will come to your car and escort your pet into the hospital. The doctor will call you during the visit to discuss findings and next steps. When it is time to go, we will escort your pet back to your car. It is that simple!
SCHEDULED DROP-OFF PET VISITS – Relax at home or run errands while the doctor examines your pet. You have the flexibility to choose the drop off and pick up times that are convenient for you (during normal business hours). When you arrive at the hospital for your drop off visit, give us a call from the parking lot and a staff member will come to you to escort your pet into the hospital. The doctor will call you to discuss findings and next steps. When the visit is done, your pet will enjoy lots of extra love and cuddles until you arrive for pick up.
SCHEDULED TELEMEDICINE APPOINTMENTS – We are excited to offer Telemedicine appointments to our clients. Talk to the doctor about your pet from the comfort of your own home. Our video consultation appointments allow for face to face conversations with the doctor about your pet’s condition without a trip to the hospital. In lieu of a video consultation, we also offer telephone appointments for clients without access to a computer or smartphone. For either telemedicine option, simply request Telemedicine when calling to schedule an appointment. There is a $50 exam fee for this service payable at the time of scheduling. If enough information can be gleaned from the virtual visit, the doctor can prescribe medication as needed. If the doctor feels it is essential to do a hands-on examination of your pet, we will schedule a curbside visit at no additional office visit fee.
WEBSITE CHAT – We are excited to announce a new chat feature available on our website. This is a great option for scheduling an appointment or asking a quick question. If we are offline when you visit, please fill out the requested information and we will get back to you as soon as possible.
MEDICATION AND FOOD – Drive-up and delivery options are available. Call us when you arrive in our parking lot and we will bring medications and food to you. Alternatively, Vets First Choice pharmacy can be set up for medication delivery and Hills to Home delivers your Hills Prescription Diet right to your door. Our staff is available to answer any questions and set you up for these delivery services as needed.
MAH IS A SAFE PLACE
Thanks for your understanding and helping keep Mohnacky Animal Hospitals a safe place for all.
With Warmest Regards,
Craig J Mohnacky DVM
